How to Set Up Microsoft Authenticator
Setting up two-factor authentication on a new phone is the #1 reason people contact us. Follow this simple guide to get your work or personal account re-connected.
Download the App
Open the App Store (iPhone) or Google Play Store (Android) and search for "Microsoft Authenticator". Download and install it on your new phone.
Add Your Account
Open the app, tap the "+" icon or "Add account", and select "Work or school account".
Sign In on Your Computer
On your computer, go to your company email or sign-in page. When prompted for "More information required", follow the prompts until a QR code appears on your screen.
Scan the QR Code
Use your phone to scan the QR code displayed on your computer screen. This links your account to your new phone.
Final Verification
The app will send a test notification to your phone. Tap "Approve" and you are all set!
Still stuck or getting an error?
Sometimes Authenticator requires an admin to reset your "MFA methods" before you can add a new phone. We can handle this for you in minutes.
Official Microsoft Documentation:View here